Winter Park Paws Dog Daycare & Suites℠
We are committed to providing reliable pet care services with transparent and fair payment guidelines. As a reservation-based business, we allocate resources to ensure your pet's comfort during their stay. When you reserve a boarding or daycare spot, we hold that spot and often turn away other customers. Therefore, we require that any payments, cancellations, or rescheduling be made in advance. Please read our policies thoroughly, as they are strictly enforced.
Invoice Due Date Policy
Invoices are due five (5) days before the scheduled check-in date, as indicated on the invoice. If a reservation is made with less than five (5) days’ notice, the full amount is due immediately at the time of booking to secure the reservation.
Automatic Charging & Payment Policy
Once your service request is approved, we will automatically charge the card on file and process payment on the invoice due date—whichever occurs first.
To request and receive services, a valid, non-expired, and chargeable credit card must be kept on file at all times. Clients are responsible for keeping their payment information up to date in the Invoice → Payment Methods section of the client portal.
Multiple cards may be added; however, all cards on file must be chargeable.
Service Fees
Daycare is charged per day.
Boarding is charged per night on a 24-hour cycle — either AM-to-AM or PM-to-PM. The
full fee applies regardless of when within the window you pick up your pet — early
pickup does not result in a discount or credit.
AM check-in → AM pickup = one boarding fee
PM check-in → AM pickup = one boarding fee
AM check-in → PM pickup the next day = one boarding fee + one beyond 24 hours fee (daycare fee for the extra day of care)
Have questions? Please reach out to us.
Estimated Pricing Acknowledgment
By completing a booking with Winter Park Paws, you acknowledge and agree to the following: The price displayed at the time of booking is an estimate based on the details of your initial request. This estimate is not a guarantee of final charges.
Final pricing is subject to change and may reflect additional charges based on:
Additional services requested before or during a reservation
Adjustments made to your booking request based on your actual service needs
Special care needs or requests
Beyond 24 hours check-out fee (daycare day of check-out) for boarding reservations will be added during approval, not during your booking request.
Any difference in fees will be applied during or after the request is accepted to align with your service request. By proceeding with your booking, you acknowledge that the final amount charged may differ from the initial estimate provided.
If you have any questions regarding pricing before or during your booking, please don't hesitate to contact us. We are committed to transparency and will communicate any fee adjustments.
Declined Invoice Policy
A $50 fee will be applied for a declined payment attempt. If a card is declined, it will be removed from the client portal, and a valid card must be added immediately.
Reservations are not confirmed or finalized until a valid credit card is on file and payment has been successfully received.
Boarding Reservation Deposit Policy
A deposit is required to secure your reservation and hold your pet’s space. Once a space is reserved, it is removed from availability and prevents other clients from booking. The deposit ensures commitment to the reservation and helps us maintain
consistent, high-quality care for all pets. A 25% non-refundable, non-creditable and non-transferable deposit is required to reserve
boarding dates. The deposit is applied to the total stay.
Standard Boarding Cancellation Policy
Cancellation requests must be made via the client portal, Time to Pet. Change requests made by email, or social media will not be accepted or processed.
If a boarding reservation is cancelled before the final payment due date, any payments made in advance beyond the required deposit will be credited back to the client, minus the non-refundable deposit. Any remaining balance paid in advance will be credited to your account and applied to a future stay. Credits must be used within 90 days (3 months) and are non-transferable.
If a reservation is cancelled with less than 5 day notice of the scheduled check-in date, or if a pet does not arrive as expected (no-show), the full cost of the stay will be charged.
If you need further assistance, you may contact our office.
How to request a Cancellation Within The Mobile App (Time To Pet)
Start by navigating to Schedule → Pencil Icon → choose to cancel the visit.
How to request a Cancellation Within Desktop (Time To Pet)
Start by navigating to Scheduling → Select the event on your calendar, or in the list below the calendar→ After selecting the "Make Changes" button, you'll see a pop-up window where you can cancel the event.
Cancelling through the portal ensures your request is processed quickly and correctly.
If you need further assistance, you may contact our office.
Daycare and Boarding Early Check-Out/No-Show Policy
When a reservation is confirmed, your pet's space is reserved exclusively for the entire duration of the stay. That space is held for your pet alone and is not made available to other clients, meaning the full cost of the reserved dates applies whether or not all days are used.
Early Check-Out
No credits or refunds will be issued for early check-outs during a checked-in stay, and no exceptions will be made.
No-Shows
Failure to check in on the scheduled date without prior notice will be considered a no-show. If your pet does not arrive as expected, the balance due of the stay will be charged to the card on file. If reservation is paid in full prior to check-in, no credits or refunds will be provided. No exceptions will be made.
Standard Boarding Cancellation Policy
Cancellation requests must be submitted through the client portal, Time Tot Pet (Winter Park Paws).
Cancellations will result in forfeiture of the 25% deposit.
Cancellations can be made up until your check-in date; however, we require a minimum of 5 days’ notice.
Reservations paid in full with 5 or more days’ notice of cancellation will receive a credit for the remaining 75% balance.
No-shows: If your pet does not arrive as expected, the balance due of the stay will be charged to the card on file. If reservation is paid in full prior to check-in, no credits or refunds will be provided. No exceptions will be made.
Boarding Rescheduling Policy
Reschedule requests must be submitted through the client portal, Time To Pet (Winter Park Paws).
Holiday reservations cannot be rescheduled. If you are unable to make your reservation, you forfeit your reservation and all fees associated with it.
Standard boarding reservations may be rescheduled one (1) time per reservation, with a minimum of 5 days’ notice before the originally scheduled check-in date
Reschedule requests submitted with less than 5 days’ notice will incur an $80 re-booking fee to offset administrative costs and potential revenue loss
Exact new dates must be provided at the time of the reschedule request. If new dates cannot be confirmed, the reservation will be treated as a cancellation and the cancellation policy will apply.
Rescheduled stays must equal to or greater than the number of days as the original reservation and must take place within 90 days of the original check-in date. Extensions beyond this window are not permitted.
Once a reservation has been rescheduled, any further changes will be treated as a cancellation. Please refer to the cancellation policy above for applicable fees.
How to request a Cancellation Within The Mobile App (Time To Pet)
Start by navigating to Schedule → Pencil Icon → Request changes to the visit.
How to request a Reschedule Within Desktop (Time To Pet)
Start by navigating to Scheduling → select the event on your calendar, or in the list below the calendar→ After selecting the "Make Changes" button, you'll see a pop-up window where you can cancel or change the event.
When requesting a reschedule, the exact new dates must be provided at the time of the rescheduled request. If specific dates cannot be confirmed at the time of the request, the reservation will be considered cancelled, and the cancellation policy applies. All rescheduled boarding stays must occur within 90 days (3 months) of the original check-in date. Extensions beyond this time frame are not permitted.
Memberships Terms and Conditions
To become a member, there is no enrollment fee, and long-term commitments are not required; you can sign up and cancel at any time. Nail trims and baths are restricted to eligible pets only. Service availability may vary.
VIP Member: Enrollment in full daycare at full rate, on an automatic recurring weekly
schedule with monthly upfront payment is required. Service cancellations or reschedules must be made 12 hours or more in advance to avoid being charged.
Daycare is subject to availability and is not offered on major holidays or occasional Saturdays. Nail trims and baths are limited to eligible pets. A minimum of 1 time per week attendance is required to sign up as a VIP member.
Package Member: To take advantage of the package benefits, you must sign up for a monthly package plan, with full payment required upfront. Please note that package credits are one-time use, and the cancellation and rescheduling policy does not apply, as you will receive the lowest rate. These packages are non-creditable, non-refundable, and non-transferable, and service is subject to availability. Daycare service is not offered on major holidays and occasional Saturdays. Packages cannot be combined with other promotions. Package credits must be utilized within 30 days of the purchase date or you forfeit your credits.
Discounted Boarding: To take advantage of discounted boarding benefits, you must be on an active monthly package plan or VIP member. A lapse in monthly membership will void your boarding member discounted rate. There are no hidden fees. Cannot be combined with other promotions.
Evaluation and Daycare Cancellation/Reschedule Policy
Cancellation requests must be communicated through the client portal, Time To Pet (Winter Park Paws).
Cancellation and rescheduling policies vary by service and member type. Please refer to your membership or payment plan below.
Temperament Evaluation
The evaluation fee is non-refundable, non-transferable and non-creditable. You may reschedule your appointment 1 (one) time with 24 hours or more notice. When submitting a reschedule request, the exact dates must be provided at the time of the request.
Pay-As-You-Go Clients (Non-member)
Cancellation and reschedule requests must be requested at least 24 hours before the scheduled check-in date to avoid being charged. Changes with less than 24 hours notice will result in the full visit being charged and the credit forfeited.
VIP Daycare Members
Cancellation and reschedule requests must be requested at least 12 hours before the scheduled check-in date to avoid being charged. Changes with less than 12 hours notice will result in the full visit being charged and the credit forfeited.
Package Daycare Members
Due to the discounted rates included in daycare packages, package visits are not eligible for cancellation credits or rescheduling. Package credits are use-it-or-lose-it — once an appointment is booked using a package credit, the credit is forfeited if the visit is missed or cancelled, regardless of notice given.
Monthly Package Credits Policy
Full payment is required and due when the package is added to your account.
Packages are non-refundable, non-creditable, and non-transferable once
purchased.
Credits must be used within 30 days of purchase.
Credits are for one-time use only—unused credits will be forfeited.
Once a date is booked, it cannot be canceled for credit or rescheduled. If you
miss a scheduled date, the credit is forfeited.
Package credits can be shared between household pets.
Package pricing cannot be combined with additional discounts.
Unused credits do not roll over to future months
Monthly Package Credits Policy
We do not provide refunds
Credits applied to your account must be used within 90 days of issuance.
Credits are non-transferable
Credits are use-it or lose-it
Additional Services & Charges
Any additional services requested during a stay, such as premium treats, baths, ail trims, or other add-ons, will be charged to your account.
If Winter Park Paws determines your pet requires a bath/nail trim during daycare or boarding, we will provide the service and charge your account accordingly.
Applicable Fees
$50 — Card decline fee for invoices that cannot be processed
$25 — Late payment fee
$25 — Same-day service accommodation fee for boarding
$15 — Same-day service accommodation fee for daycare
$15 — Early check-in fee with notice
$25 — Late check-out fee with notice
Late check-out without notice will incur additional fees at the sole discretion of Winter Park Paws and at the clients expense.
A minimum fee of $1 per minute will apply for late check-out without notice.
$80 — Re-booking fee
Merchant processing fees will apply for refunds outside of policy guidelines
Credit card processing fees may apply to credit card transactions (excluding debit)
Boarding Emergency Exception Policy
We understand that life happens, and true emergencies are sometimes unavoidable. While our policies exist to ensure fairness and consistency for all of our clients, we recognize that certain situations fall outside of anyone's control. In rare and exceptional circumstances — specifically documented veterinary or family emergencies — we may, at our sole discretion, offer a one-time courtesy credit (not a cash refund) as an exception to our standard cancellation or rescheduling policies. This exception is available once per client household and is not guaranteed. If you believe your situation warrants consideration, please reach out to us directly with supporting documentation. Any approved credit will be valid for 90 days from the date issued and cannot be extended or exchanged for cash. The $80 re-booking fee may also be waived in the event of a genuine emergency or illness, considered on a case-by-case basis with supporting documentation. All exceptions are handled with care and granted solely at the discretion of Winter Park Paws.